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Twilio - WhatsApp

Send WhatsApp messages using Twilio. Include Twilio credentials and message details in the payload or tool config.

Required fields​

  • to: recipient in the format whatsapp:+123...
  • from_: sender number (Twilio WhatsApp-enabled number)
  • body_message: text body
  • TWILIO_SID and TWILIO_AUTH_TOKEN

Example payload​

{
	"to": "whatsapp:+1415...",
	"from_": "whatsapp:+1415...",
	"body_message": "Hello from agent"
}

Notes​

  • The tool may accept content_sid and content_variables for template messages.

YAML usage​

tools:
	tool_assigned:
		- name: Twilio_whatsapp
			config:
				TWILIO_SID: ${TWILIO_SID}
				TWILIO_AUTH_TOKEN: ${TWILIO_AUTH_TOKEN}
				from_: whatsapp:+1415...

Invocation payload:

payload:
	to: "whatsapp:+1415..."
	body_message: "Hello from agent"

More details​

WhatsApp messages may require template approvals on Twilio depending on the content and recipient region.